Always nice folks and quick service at this branch
However certain processes have been made painfully slow and lack of follow up was an unpleasant experience for me. I was attempting to do an international wire and was told that it would have to get approved..that is fine I understand there are processes in place for this and they take time. However, my problem is the lack of follow up from the employees there. I called on a Thursday and was told someone would call me back.. no one called. Called on a Friday and was told someone would call me back in an hour as soon as they finished with a client.. no call back. I check in later and same deal. Told I would be contacted and no follow up. Come the following Monday I am also told the person would call me as soon as they finished with the client. No call back.
I have been a customer of US bank for several years now and would say my overall experience has been good.
I work in a similar industry so I have an abundance of patience with the processes that are in place and understand some things take time... but the lack of follow created a terrible experience for me. Who knew doing an international wire would be such a painful experience.
U S Bank Branch is a US Bank based in Arkadelphia, Arkansas. U S Bank Branch is located at 2701 Pine St, Arkadelphia, AR 71923, USA.
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